If you wish to cancel an order, we encourage you to contact us as quickly as possible. We will make every effort to prevent the order from being shipped. However, please be aware that once an order has been dispatched, it may not always be possible to cancel it. If your order has already been shipped, you will need to follow our return policy to initiate a return for the goods. Our return policy will provide you with the necessary steps and guidelines for returning items that you no longer wish to keep. We appreciate your understanding and cooperation in these situations and are here to assist you throughout the process.

Once your order is prepared and ready to be dispatched, you will receive a confirmation email.

If you prefer not to create an account, you have the option to check out as a guest. This means you can complete your purchase without registering for an account on our website. Simply follow the checkout process, provide the necessary information, and make your payment as a guest user. However, keep in mind that creating an account can offer benefits such as order history tracking and easier future purchases. Whether you choose to check out as a guest or create an account, we're here to assist you in making your shopping experience convenient and enjoyable.

If you need to make changes to an order that has not yet been dispatched, please don't hesitate to contact our customer service team as soon as possible. We understand that circumstances may arise that require modifications to an order, and we will do our best to assist you. Whether you need to update the shipping address, add or remove items, or make any other adjustments, our customer service representatives will guide you through the process and help ensure your order is accurate and meets your needs. Your satisfaction is our priority, and we are here to provide the assistance you require.

We do!! We offer a discount off your first order when you sign up to our website. Sign up here http://www.82by82.com Please note all our discount codes are only redeemable on full priced items.

Once your basket has loaded with your items, click the "Enter a promo code" button. Enter the code and apply!

We are committed to keeping you informed throughout the return process. After your return has been processed, you will receive an email notification.

The refund for your purchase will be processed through the payment option you originally chose when making the purchase unless an alternative arrangement has been agreed upon or there is a specific obstacle preventing such a refund. It's important to note that when returning only part of an order, the delivery cost will typically not be refunded. This policy ensures that the delivery cost is retained for the items you chose to keep from your order, while the refund pertains to the returned items themselves.

UK Mainland Standard £4.50 | 3-5 working days | Free on orders over £50 Premium £7.50 | Delivered next day order before 11AM

1. The product must be returned in its original packaging and accompanied by a copy of the invoice. 2. Do not remove the label or relevant seal from the purchased product if you intend to return it. 3. The return shipping costs are at your expense. 4. We will not accept returned products that lack the relevant label or seal, or have been altered from their original condition (e.g., used or damaged). 5. It is important to emphasize that customers are responsible for sending the goods back, and we cannot be held accountable for parcels that do not reach us. If you wish to return/exchange an item simply fill out the returns form provided and enclose this form with your items to be returned and send to: 12 Amberwood Rise, New Malden, Surrey, UK KT3 5JE 82by82 LTD All returns charges have to be paid by the customer. Once the goods have been received you will receive a confirmation email. Your exchange/refund will then be processed. If you need any further information, you can contact us by e-mail on lsi8556@hotmail.com. Monday to Friday (except bank holidays), between 10.00 am and 5.00 pm (UK time).

We make every effort to process returns promptly, and once your return is processed, we will notify you via email. The credit for your return will be automatically applied to your original method of payment within 3-5 working days. However, during periods of high demand or increased activity, this process may take up to 14 days from the time we receive the returned goods. If you believe that your return has not been processed or if you have any concerns or inquiries about your return, please don't hesitate to contact us through the provided contact link. Our customer support team will be happy to assist you and address any issues related to your return. Your satisfaction is our priority, and we are here to help ensure a smooth and efficient return process.

We don't have a phone number but we are available by email (82by82@gmail.com). We will do everything we can to respond ASAP, but we really appreciate your patience.

Currently, we only stock "Bubble type". Other nozzle types, like "Noodle type" are coming soon!

Yes, Our company number is 14233525.

Our VAT registration number is 429 4368 70.